Redbox calculates your rental time from the minute you reserve a movie, then bases a late return after 9 p.m. Not CS friendly AT ALL! Read full review of Redbox Automated Retail Google searched an email complaint and found it! Extremely long wait times to get pushy, aloof CS. Horrible experience! Their website has no other contact information than that phone #. They insist on demanding payment for the initial rental and give one free rental. I had to demand that they remove the charges. CS is pushy, argumentative and resistant to help. She had offered four, I got one code, so $1.50! I return them as soon as it's repaired and get billed for $37.99 more! I call and sit in the queue for 58 minutes and my call gets dumped. I insist on removal of the charges and free rentals. She then offers 4 free rentals but I pay for the current rental. The rep is pushy to say what has to happen before they hear what the situation is. I called Red Box 866# which is out-sourced to the Philippines. It took 13 days for the kiosk to be repaired! During this time I had to go to the store daily to see if it was repaired.
Redbox argued with the business over fault for the terminal not working.
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